Make a Complaint

Please tell us a few things about your complaint before we get started.

If you have already submitted a complaint to OBSI using this form and want to provide additional information, please do not submit this form again. Please contact us at 1 (888) 451-4519 or by email at ombudsman@obsi.ca.

If you have registered to use OBSI’s Consumer Portal, you can log in to securely upload documents regarding your complaint.

How did you hear about OBSI? *

Other *

Can OBSI look at your complaint? *

Your firm gave you its final response on your complaint but you are still unsatisfied

Your bank or federal credit union has had 56 calendar days to deal with your complaint but has not yet provided you with its final response

Your investment firm or provincial credit union has had 90 calendar days to deal with your complaint but has not yet provided you with its final response

Does your firm participate in OBSI? Please select your firm from the list of participating firms below. *

Account Type *

Has the revenue of your business been under $5 million in each of the past five years? *

Yes

Is this complaint regarding an Estate? *

Yes

In case you cannot complete OBSI’s Make a Complaint form in one session, please provide an email address where we can send you a reference number and link so you can return to your submission later.

Notification Email

Confirm Email

The last time you were in this form your session ended before your submission was complete. To resume your submission and/or to review the information you previously provided, please click the Next button.

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