Inquiry

Before you Complain to OBSI

Before we can look at your complaint, you must first try to resolve your complaint with your firm. Please make your complaint in writing so that we can establish a timeline of the events. Most complaints can be resolved by the person you dealt with or by using your firm’s complaints process.

If you're not satisfied with how the firm proposes to resolve your complaint, you have the right to come to us.

When can I bring my complaint to OBSI?

Banks and federal credit unions have 56 days to help you. We can look at your complaint if 56 days have passed since you first complained to the bank or federal credit union in writing, or if you have not heard from them or if you have received a final response but are still not satisfied.

Investment firms and provincial credit unions have 90 days to help you unless you are a Quebec resident, then they have 60 days (with exceptional circumstances allowing it to extend to 90 days).

You have 180 calendar days to bring your complaint to us once you have received your firm’s final response in writing.

Please tell us a few things before we get started.

Have you already made a complaint to OBSI about this same issue and financial firm?

If you want to provide additional information about your complaint, please log in to OBSI's Consumer Portal to securely upload documents regarding your complaint. Please do not submit this form again.

If you have not registered to use OBSI's Consumer Portal, please contact us at 1(888) 451-4519 or by email at ombudsman@obsi.ca.

Does your firm participate in OBSI? Please select your firm from the list of participating firms below. *

Have you complained to your firm?

Please select which statement applies to you.

Your firm gave you its final response on your complaint within the past 180 days but you are still unsatisfied

Your bank or federal credit union has had 56 calendar days to deal with your complaint but has not yet provided you with its final response

Your investment firm or provincial credit union has had 90 calendar days to deal with your complaint but has not yet provided you with its final response

You are a Quebec resident and your investment firm or provincial credit union financial services firm has had 60 days, or 90 days in exceptional circumstances, but has yet to provide you with its final response

How did you hear about OBSI? *

Other

In case you cannot complete OBSI’s Make a Complaint form in one session, please provide an email address where we can send you a reference number and link so you can return to your submission later.

Notification Email

Confirm Email

Account Information

Are you complaining about a personal account, a business account or both?

Account Type *

Has the revenue of your business been under $5 million in each of the past five years?

Yes

Complainants

Please tell us about the people involved in this complaint.

Is this complaint regarding an Estate?

Yes